Business analysis
Discovery workshops, 'as-is' and 'to-be' process mapping, requirements and user stories, business cases and investment papers, with traceability from approval through to what actually gets built.
Business & Technology Consultancy · South West, UK
Business and technology consulting that turns legacy systems into scalable solutions.
Techdeskit helps organisations across the UK plan, deliver and run technology change: business analysis, programme management, Salesforce, software development, testing, cyber security and day-to-day IT support, with experienced consultants at the centre of the work.
Sectors
UtilitiesFinancial servicesInsuranceFacilities managementManaged IT services
Services
What Techdeskit does
From the first discovery workshop to the day-to-day running of your systems: one team that can analyse, deliver and support technology change.
Project & programme management
Programme and project leads who own the plan, the risks and the stakeholders from mobilisation to go-live, including vendor selection and management from RFP to sign-off.
Salesforce delivery
Analysis, process design, configuration, integration and technical build across the Salesforce platform, including Service Cloud and Field Service, for new implementations and migrations.
Change management & training
Lean Six Sigma process improvement, business readiness, communications, training and adoption, so the new way of working sticks after the project team has gone.
Software & web development
Custom applications, integrations and websites, designed and built to fit the systems and processes you already run.
Testing & QA
Test strategy and management, user acceptance testing and test automation that give you confidence before go-live rather than surprises after it.
Cyber security & compliance
Security reviews, governance and regulatory compliance for organisations working in environments where getting it wrong is not an option.
IT support & service desk
A responsive service desk and managed IT support for the everyday issues, so your people can get on with the job while we keep things running.
How we work
Ways to engage Techdeskit
Every programme is different, so the shape of the engagement follows the problem. These are the four ways clients most often work with us.
Embedded consultants
One specialist or a small team, whether analysts, project managers, developers or testers, embedded in your programme for the duration of a workstream, from discovery to go-live.
Discovery & assessment
A focused piece of work to understand the 'as-is', surface the shortfalls in a legacy system, define what 'to-be' needs to look like and support vendor selection before you commit.
End-to-end delivery
A Techdeskit team takes a defined piece of work from business case to go-live and handover, with a single point of accountability for the outcome.
Managed support
Ongoing IT support and service desk cover, or care and maintenance for the systems we have delivered, under a simple agreement that fits your organisation.
Why Techdeskit
Experience you can put in the room
Delivery experience, not just theory
Business analysis, programme delivery and technology change delivered inside utilities, financial services, insurance and facilities organisations: large, highly regulated environments where programmes have to land, working with everyone from C-level sponsors to delivery teams and vendors.
Certified and current
Our consultants hold credentials including Salesforce Business Analyst, Lean Six Sigma Black Belt, BCS Certificate in Business Analysis and Certified Scrum Product Owner, applied on live programmes rather than kept on a shelf.
One partner across the lifecycle
Analysts, project managers, Salesforce specialists, developers, testers and support engineers, with trusted associates brought in when a programme needs more hands, so the team fits the work rather than the other way round.
Track record
Selected engagements
Programmes our consultants have delivered for organisations across the UK.
Unite Students
Business analysis for a new Salesforce migration programme at the UK's leading provider of student accommodation: stakeholder workshops, user stories, process mapping, business cases for delivery and decommissioning, and support through implementation-partner selection.
Wales & West Utilities
Led business analysis for the Customer (C4C) workstream of an SAP ECC upgrade programme, including process re-engineering in SAP Solution Manager, then business requirements and investment papers across a portfolio of CAPEX projects.
Wave Utilities
Led business analysis on a data warehouse minimum viable product: analysis of data feeds, Power BI front-end requirements, user stories with the Product Owner and Azure DevOps training for project teams.
Principality Building Society
Agile business analysis for a new self-service solution at Wales's largest building society: design sprints with UX, development, test, information security and compliance, with user stories and BDD acceptance criteria.
About
About Techdeskit
Techdeskit is an independent business and technology consultancy based in the South West. We help organisations across the UK plan, deliver and run technology change, from business analysis and programme management, through Salesforce, software development, testing and security, to day-to-day IT support.
Our consultants act as the conduit between technical and non-technical teams: constructively challenging, facilitating, listening and probing until the real need is understood, then making sure it stays traceable all the way through to delivery and into live service. We are as comfortable working with internal, external and vendor teams as we are with Agile, Scrum and Waterfall.
Techdeskit was founded by Natalie Jones, a Business Analyst with a long record of challenging legacy thinking and delivering scalable, secure solutions in regulated sectors. She leads a team of analysts, project managers, technical specialists and support engineers, and stays close to the work.
Tools & platforms
- Salesforce
- Service Cloud
- Field Service
- SAP C4C
- SAP Solution Manager
- Azure DevOps
- Jira
- Team Foundation Server
- Power BI
- Visio
- SharePoint
- Microsoft 365
- Esri ArcGIS
- LIMS